Terms & condition
CANCELLATIONS: Bookings cancelled at least 60 days before the start of stay will receive 50% refund Bookings cancelled at least 30 days before the start of stay will receive a 0% refund MAY I BRING MY PET? WE DO NOT allow pets/animals. A minimum $500.00 (Five Hundred Dollars and Zero Cents) charge will be assessed if the cleaning service determines that ANY pets/animals were in the rental unit.
Terms & Conditions Short-Term Rental Agreement Check-In time is 2:00 p.m. or later. Please plan your trip accordingly, as entry is not available until cleaned and inspected. Occasionally, we may need the hours of 3:00-4:00 p.m. to perform additional cleaning or maintenance. No check-in is permitted unless your rental account has been paid in full, including other fees and you have been sent a code to the door on the street and to the door to the unit along with the physical address of the building. If you wish to check-in late i.e after 6 pm then there is a $60 extra fee that needs to be paid. CHECK-OUT TIME: Check out time is 12:00 p.m. There are no exceptions as we must have time to clean and inspect all properties for arriving guests. A late check-out will result in additional charges to your rental account equal to one night’s rent and keep you from using the condo in the future. Please return all items to the rental unit. If you have turned on the ac/heating please return it to a 75 degrees or to the off position and let the fans run in each room. NO SMOKING!!! THERE IS ABSOLUTELY NO SMOKING ALLOWED IN THE Property OR ON THE BALCONY AREAS. A violation of this stipulation will forfeit the entire deposit, and may result in additional charges over and above the damage deposit. QUIET TIMES: You shall not make or permit anyone whom you give permission to enter the building or unit to make any noise or disturbance which will interfere with the rights, comforts or convenience of other guests. DAMAGED OR MISSING ITEMS: You assume full responsibility for any items missing from the rental property or damaged due to misuse, negligence, misconduct, or other action/inaction on your or anybody invited or uninvited during your stay. You will be given a code to the door of your unit along with a code to the building entrance door. With the historic nature of the building you promise not to attach anything to the outside of the unit or building. DEPARTURE CLEANING SERVICE: Before you leave at 12pm, please place any debris in the garbage and take all trash to the designated area. The refuse closet is located on the first floor towards the back of the building. Please place all dirty dishes in the dishwasher and then start the dishwasher cycle prior to leaving. Please place any dirty/used linens and towels in the hamper. We will have a cleaning crew come to finish cleaning. This cleaning is basic and refunds will not be made if cleaning is unsatisfactory to guest. We will, however, send a housekeeping team ASAP to correct the cleaning discrepancy. Every property is inspected prior to check-in and after check-out and you may be billed if extraordinary cleaning is required. TRANSFER: In the event the rental property becomes unavailable after being booked, the guest shall have the option of either cancelling the reservation without penalty or rescheduling to an available opening. If requested, all monies will be refunded without penalties. CANCELLATIONS: Bookings cancelled at least 60 days before the start of stay will receive 50% refund Bookings cancelled at least 30 days before the start of stay will receive a 0% refund MAY I BRING MY PET? WE DO NOT allow pets/animals. A minimum $500.00 (Five Hundred Dollars and Zero Cents) charge will be assessed if the cleaning service determines that ANY pets/animals were in the rental unit. LIMITED OCCUPANCY: The vacation property should not be used or occupied by more than the advertised number of occupants allowed at any one time including family, children and tenant’s guests. Exceeding the occupancy will result in eviction and rent forfeiture. PARKING: Parking is your responsibility. There are many parking lots near the building in which you will be staying. You agree to park in the designated areas only and to park in such a manner as to not hinder the full use of the driveway areas. INTERNET: High speed internet access is available. Wireless encryption keys are used and can be found in the courtesy binder supplied in your vacation rental. LOST & FOUND: Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Contact our office and items found will be sent Fedex and a $25.00 handling fee will be included. We will deduct this cost from your damage deposit. Unclaimed items will be donated to local charities after thirty (30) days
How long does it take to get a refund?
If you are due to be processed a refund according to your cancellation policy, it should be with you within the next 5 to 7 days and is dependent on your bank’s processing times.
Can I change the dates of an existing booking?
Depending on the home availability, you might be able to change your booking dates. If you’d like to change your booking dates please complete this form. Please note that if your desired dates are not available, or the host is unable to accommodate a date change, your original booking dates will remain.
What happens if I test positive to Covid-19 before my trip?
If you test positive for Covid-19 at a time that will stop you from travelling or you’re having to self-isolate, we will help you amend your travel dates where possible. Please note that this is subject to home availability and host discretion.
If you require cancellation protection for these circumstances, we encourage you to take the appropriate travel insurance for your trip.
