Virtual Assistant

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As a small business or entrepreneur in the vacation rental business, providing personalised services and ensuring customer satisfaction at all times is a huge challenge, especially given the changing face of the global leisure traveler, currency fluctuations and global instability. Anticipating these changes and handling every small but important aspect of your business is extremely crucial. Managing your website, reservation management, planning trip itinerary, responding to customer queries, airbnb listing & support, billing and accounting along with delivering an unforgettable customer support to clients certainly requires some extra help. Not only that, every small business needs to focus on flexible deployment of resources at the optimal levels to seamlessly handle peak seasons along with the lean.

At searchastay, we can tailor and deliver cost effective solutions to overcome these challenges and improve your business efficiency by letting you focus exclusively on what you should: on- ground hospitality. Be it reservation handling, vacation home management or 3rd party website hosting such as airbnb management services or keeping a line open for customer queries at all times, we have the ability to seamlessly integrate our solutions to existing processes. And this assurance comes through our rich expertise in handling businesses on vacation home listing portals like Airbnb, HomeAway, etc.

In a nutshell, Searchastay assists vacation home owners and travel agencies on vacation home management, trip itinerary preparation, reservation management and customer support services. We can help you deliver the perfect vacation experience to your customers.

What we can offer to our clients.

  1. Maintain an organized, efficient and professional office environment
  2. Specialize in long term and short term rentals. booking agent, reservations manager, and more.
  3. Provide services to customers over the phone and in person. Make and process reservations for guests.
  4. Confirm OTA’s/Channel Distribution bookings, update calendars on sites, rates, property descriptions, upload pictures, and availability, 3 years experience working with Ciirus, kigo, Rentals United.
  5. Maintain your Personal Vacation Homes Site
  6. Exceed monthly revenue goals.
  7. Create strategies to increase sales .
  8. Provide information regarding vacation rental homes and availabilities to current and prospective guests over the phone, via email and in person
  9. Make reservations for vacation rentals via phone, channel distributions, and email; confirm online bookings with guests
  10. Process reservations, including sending reservation and confirmation letters and running credit card charges as well as maintaining communications with guests prior to arrival, during their visit and after departure
  11. Provide concierge assistance to guests regarding services, recreation, restaurants and other activities
  12. Collect funds for rent, tax etc
  13. Be available for on-call for emergency after hour phone calls.
Please feel free to reach out to me if you have any additional questions. Looking forward to do business with you!